Facebook has been criticised for its lack of transparency about what content it deletes and when, and it appears that the company has been ignoring the advice of some people on social media.
“We don’t know what’s going to be deleted from your account, and we’re not going to get that information until we’re notified,” Facebook told BuzzFeed News in an email.
The company told BuzzFeed that it had received “a number of reports” about the issue, but that it “does not want to comment on specific accounts”.
“It’s important to note that the content we delete is only ever going to come from one source,” a Facebook spokesperson said.
“We have a strict process for when we decide to delete content and we’ll do so in accordance with our policies.
Facebook has been making changes to its policies to help people who use our services better manage their privacy and security, and the company is working with partners to make the changes more transparent.”
In a post on its blog, Facebook also admitted that “many of the reports we’ve received about the deletion process have been inaccurate and we are working to clarify this”.
“We are also working with our partners to help them understand how our privacy policies and policies are different from what they are used to,” the company added.
However, the company did not respond to BuzzFeed News’ request for comment.
The company is also struggling to get users to accept the change.
Facebook’s most recent quarterly report showed that it was losing about $4.2bn (£3.4bn) in the US alone.
In January, Facebook CEO Mark Zuckerberg admitted that the platform had “failed”.